As handy as Sky Glass and Sky Stream are, generally issues go improper. Your TV will not be turning on or loading sure channels/streaming companies. In actual fact, on the time of writing, these points appear to be affecting customers throughout the UK – my very own Sky Glass wouldn’t activate earlier this week.
If that is taking place to you, then there are some things you are able to do to get your companies again up and dealing once more. Be aware that this text is only for Sky Glass and Sky Stream, and we’ll be writing a separate information for Sky Q customers.
Verify if there’s an lively Sky challenge
The very first thing you need to do is set up whether or not this is a matter along with your {hardware}, or if it’s a wider drawback. You are able to do this by visiting Sky’s service page, which ought to let you know if engineers are working to unravel one thing.
If one thing is a big drawback, Sky could submit by itself Help social channels. Should you can’t discover that, then strive going to Sky’s forums, Twitter and Reddit to see if anybody else is experiencing the identical issues as you.
Attempt the Sky restoration course of
Resetting your system is barely totally different relying on what you might have. Listed below are the steps you must take:
The right way to reset Sky Glass
- Flip off your Sky Glass on the mains (you don’t must unplug it)
- Press and maintain the Standby button on the right-hand aspect of TV (under the Mute button) for at the very least 60 seconds – pictured under
Hannah Cowton-Barnes / Foundry
Hannah Cowton-Barnes / Foundry
Hannah Cowton-Barnes / Foundry
- Hold your finger on the button as you turn the TV again on on the mains
- Wait till you see the LED lights in the course of your TV flash – pictured under
Hannah Cowton-Barnes / Foundry
Hannah Cowton-Barnes / Foundry
Hannah Cowton-Barnes / Foundry
- Permit quarter-hour on your Sky Glass to complete the restoration course of
- Flip the TV again on
- Comply with the steps to arrange your TV. You’ll must sign up to your Sky account in your smartphone, and select your preferences on your show
- When you’re arrange, you’ll must resign into any streaming apps reminiscent of Netflix and so forth
- Additionally, you will must set your image and audio settings again to what you had
- Playlists must be saved
I’d like to notice that I didn’t maintain the standby button for 60 seconds whereas the TV was off – this step appears to have been added by Sky since I final examined. Nevertheless, the restoration course of nonetheless labored efficiently for me.
The right way to reset Sky Stream
- Flip off your Sky Stream on the mains (you don’t must unplug it)
- Press and maintain the Standby button on backside of your puck for at the very least 60 seconds – pictured under
Chris Martin / Foundry
Chris Martin / Foundry
Chris Martin / Foundry
- Hold your finger on the button as you turn the TV again on on the mains
- Wait till you see the LED lights on the highest of your puck flash totally different colors
- Permit quarter-hour on your Sky Stream to complete the restoration course of
- Flip your TV again on to entry Sky Stream
- Comply with the steps to arrange your Stream. You’ll must sign up to your Sky account in your smartphone, and select and preferences on your puck
- When you’re arrange, you’ll must resign into any streaming apps reminiscent of Netflix and so forth
- Additionally, you will must set your image and audio settings again to what you had
- Playlists must be saved
Twine Busters additionally reported different points with the restoration course of, together with difficulties reconnecting the distant and points linking the Sky account to the TV/puck.
What do I do if the restoration course of doesn’t work for Sky Glass/Sky Stream?
If this isn’t working, then Sky recommends you look via its assist pages for anything more specific. Should you’ve exhausted that, then the following smartest thing is to name Sky immediately on 03337593505 – although bear in mind when you’re not with Sky Speak or Sky Cell, fees could apply.
There may be additionally a digital assistant on Sky’s webpage, however this isn’t with a human – calling could also be the most suitable choice. If we get any extra updates from Sky on methods to repair frequent points, we’ll replace this tutorial.
