Kevin Durant #35 of the Phoenix Suns appears to be like on in the course of the second half in opposition to the Houston Rockets at PHX Area on March 30, 2025 in Phoenix, Arizona.
Chris Coduto | Getty Photos
NBA star Kevin Durant has regained entry to his bevy of bitcoins, years after getting locked out of his Coinbase account.
“We received this fastened. Account restoration full,” Coinbase CEO Brian Armstrong said Friday in a social media put up, replying to a tweet about Durant being locked out of his account on the cryptocurrency alternate.
The message comes only a few days after Durant and his agent Wealthy Kleiman joked in regards to the predicament at CNBC’s Game Plan conference in Los Angeles.
“It is only a course of we have not been ready to determine,” Kleiman mentioned Tuesday, referencing Coinbase’s account retrieval protocol. “However, bitcoin retains going up … so, I imply, it is solely benefited us.”
Durant bought bitcoins on Coinbase in 2016, shortly after listening to in regards to the token a number of instances throughout a dinner along with his then-Golden State Warriors teammates.
Bitcoin was buying and selling at between roughly $360 and $1,000 in 2016, CoinGecko’s data reveals. Now, the digital asset is buying and selling at round $116,000, in keeping with the identical crypto knowledge supplier.
Bitcoin since 2016
Durant and his agent, who’re buyers in Coinbase International and promote the enterprise on their sports activities and leisure web site Boardroom, didn’t disclose the dimensions of the basketball participant’s bitcoin holdings on the buying and selling platform.
The case has sparked a wider dialogue about Coinbase’s buyer providers, with a number of customers recounting on social media their difficulties receiving help from the corporate to regain entry to their accounts and troubleshoot different points.
Their complaints type the most recent requires Coinbase to overtake its help providers. In Could, Coinbase revealed that cybercriminals had bribed a couple of of its abroad buyer help brokers to leak prospects’ private knowledge. In 2021, Coinbase shoppers expressed their frustrations over the corporate’s new stay telephone help line, with one dissatisfied consumer telling CNBC on the time that the service was “a joke.”
On Friday, Armstrong addressed customers’ newest issues over the standard of the agency’s help providers.
“We’re placing a giant give attention to getting higher at buyer help at each ends – bettering merchandise so fewer individuals want help, and offering a sooner, increased high quality expertise if you do,” Armstrong said Friday in an X put up.
Coinbase didn’t instantly reply to CNBC’s request for extra touch upon what measures it might take to enhance its customer support. Earlier this week, the corporate instructed CNBC that it supplies an around-the-clock help hotline for its customers, along with providing self-help sources for fundamental troubleshooting.
