The transportation authority introduced that the service will probably be suspended beginning right now and requested passengers to get in contact to make clear the standing of their tickets.
Maya Prepare has introduced that it’ll suspend its common operations for 4 days beginning right now, almost two weeks after its inauguration, regardless of tickets for all its runs being offered out earlier than its opening.
In a submit on X, previously Twitter, the transportation service unexpectedly said that from 11:00 a.m. right now till December 31, common operations will probably be suspended as a result of pre-opening of the brand new Cancun-Palenque route, scheduled for January 1.
¡Aviso importante!
Debido a la preapertura de la nueva ruta Cancún-Palenque, Tren Maya detendrá las operaciones regulares los días 28(11:00 Horas), 29, 30 y 31 de diciembre. pic.twitter.com/Mu9wj7SYzt— Tren Maya (@TrenMayaMX) December 28, 2023
“Necessary discover! As a result of opening of the brand new Cancun-Palenque route, Maya Prepare will halt common operations on December 28 (11:00 Hours), 29, 30, and 31,” the service wrote on the social community.
What must you do in case your journey on the Maya Prepare is canceled?
In a follow-up submit, customers with tickets for these dates have been requested to contact by way of e-mail to make clear any doubts about their journey, apologizing and thanking the customers for “their understanding and endurance.”
“When you bought a ticket, please write to us on the e-mail: [email protected] We respect your understanding. As a result of we’re all Maya Prepare!” it added.
In a press release, the service detailed that affected customers can request a refund for his or her tickets; nevertheless, they will even be given precedence to be assigned a seat on the journeys scheduled for January 2024.
For the refund of tickets bought on these dates and for questions and clarifications, please contact the e-mail: [email protected]. With the peace of mind that precedence will probably be given to assign them areas on the dates of the pre-opening second part from Palenque to Cancun, if they want.
The discover generated complaints and criticisms from Maya Prepare customers and web customers, who first complained about canceling journeys with out prior discover, as in some circumstances passengers went to Campeche with the intention of experiencing the transportation.
“Hey, was this already posted as a result of we didn’t find out about it and we simply arrived in Campeche to board the Maya Prepare coming from Mexico Metropolis what can we do it’s not honest,” wrote a consumer.
Among the many feedback, there are additionally criticisms of the failures at the beginning of operations, after an web consumer said that “they will’t get it proper.”
This morning, President Andrés Manuel López Obrador justified the failures at the beginning of operations of the Maya Prepare, the Isthmus Prepare, Mexicana de Aviación, and even the Olmeca refinery in Dos Bocas, Tabasco, stating that “very quickly” the day will come after they function punctually.
“Like every thing, we’re normalizing the service. The day will come, not over time, however quickly, very quickly, that the Maya Prepare will arrive on time, will go away and arrive on time and the Isthmus Prepare, the identical; and Mexicana, the flights, the identical, as a result of we’re going there,” he identified in La Mañanera.
